Cancellation & Refund Policy
At GYMINI, we understand that plans can change. Our cancellation policy is designed to be fair to all customers while ensuring the availability of our private gym sessions.
Pay as you go bookings
More than 24 hours’ notice
If you cancel your booking more than 24 hours before your scheduled session, you may choose either:
A full refund to your original payment method, or
A full booking credit to use against a future session.
Less than 24 hours’ notice
Bookings cancelled within 24 hours of the scheduled session are non-refundable.
No booking credit will be issued.
Failure to Attend (No Show)
If you do not attend your booked session without notifying us beforehand:
Your booking will be treated as a No Show.
The full booking fee will be forfeited.
No refund or credit will be provided.
Late Arrival
Your session will finish at the original booked end time.
We cannot extend sessions for late arrivals.
12-MONTH MEMBERSHIPS
Cooling-Off Period
If you purchase your membership online or away from our premises, you have the right to cancel within 14 days, provided you have not used your membership.
If you have already attended sessions during this period, we may deduct a reasonable amount reflecting the services already provided.
After the Cooling-Off Period
Your membership is a 12-month fixed-term agreement.
Monthly membership payments remain payable for the full contract period.
Membership Cancellation
You may request cancellation before the end of your agreement only in exceptional circumstances, including:
A long-term medical condition that permanently prevents exercise (medical evidence required).
Permanent relocation more than 30 miles from GYMINI (proof required).
Other exceptional circumstances at GYMINI’s discretion.
Approved cancellations will take effect from the agreed date. Charges for services already provided remain payable.
Missed Membership Sessions
Unused weekly sessions cannot:
Be refunded
Be exchanged for cash
Be transferred to another member
Be carried forward unless GYMINI agrees otherwise in writing
Membership Freeze
Members may request to freeze their membership for up to 3 months due to:
Serious illness
Injury
Pregnancy
Military deployment
Other exceptional circumstances approved by GYMINI
Supporting evidence may be requested.
Membership payments and expiry dates will be adjusted where a freeze is approved.
Family Memberships
Family Memberships follow the same cancellation terms as individual memberships.
The Primary Member remains responsible for:
Monthly payments
Booking management
Compliance with the Membership Agreement
No partial refunds are available if one family member chooses not to attend.
Personal Traning Sessions
More than 24 hours’ notice
You may:
Rearrange your session, subject to availability, or
Receive a booking credit.
Less than 24 hours’ notice
Sessions cancelled within 24 hours are chargeable in full.
No refund or replacement session will be provided.
GYMINI Cancellations
If GYMINI needs to cancel a booking due to circumstances beyond our control, you will be offered either:
An alternative booking time, or A full refund or booking credit.
Refunds
Approved refunds will normally be processed within 5–10 working days to the original payment method.
Processing times may vary depending on your bank or card provider.
NON-REFUNDABLE ITEMS
The following are non-refundable unless required by law:
No-show bookings
Late cancellations (less than 24 hours)
Used membership periods
Missed weekly membership sessions
Promotional offers and discounted memberships
Gift vouchers (unless required by law)
How to cancel
Bookings may be cancelled by:
Logging into your GYMINI online account
Cancellations are only effective once you receive confirmation from GYMINI.
Our Commitment
Our goal is to provide every customer with a premium private gym experience. These policies help us manage bookings fairly, maximise availability, and maintain the high standard of service expected by all GYMINI members and guests.
GYMINI Private Gym
One Body. One Mindset. Limitless Results.